Merit eChannels App, Customer Portal and Partner Portal

Ready-made customizable applications providing all self-service facilities to customers and partners

The Merit eChannels App, Customer Portal and Partner Portal are ready-made customizable applications providing all self-service facilities customers and partners may need under a loyalty program.

All Merit self-service applications are developed with modern interfaces to ensure that both customers and partners enjoy a simple, easy and enjoyable loyalty experience, anywhere anytime. They have been developed for high stability, performance and flexibility, under strict security standards.

Merit eChannels Customer (Web) Portal

The Customer Portal is a ready-made customizable web application providing all self-service facilities a customer may need under a loyalty program, including access to accounts, transactions, partners and rewards as well as the ability to perform transactions and submit complaints and comments. It is supported in all popular browsers and offers both a public area, available for all visitors, and a members’ area, only available for registered customers after login. The Portal provides effective administration of users’ credentials and preferences and security mechanisms that ensure hassle-free access to meaningful real-time loyalty information for all customers.

Merit eChannels Customer App (Android, Apple)

The Customer App is a ready-made customizable application that provides all facilities of the Customer Web Portal in native applications for Android and iOS devices. Moreover, the Customer App offers extensive capabilities for notifications, an increasingly powerful marketing and engagement tool, delivered right to the customer’s smartphone. Real-time transaction feedback, campaign announcements, complaint status feedback, redemption order feedback, partner additions and other administrative information are among the types of notifications delivered through the App.

Merit eChannels Partner Portal

The Partner Portal is a ready-made customizable application that provides all self-service facilities required by partners of the loyalty program. It is a pre-packaged administration platform, exclusively developed for partner merchants to support their daily operations in relation to the Loyalty program. Thanks to its real time self-service facilities, partner merchants autonomously access their transactional activity, campaign self-setup and management functionalities and reports specific to their business. Partners can easily evaluate their performance and contribution to the Program, through generic and custom key performance indices (KPIs). A comprehensive security system supports hierarchical access to the Partner Portal, allowing partner organizations to monitor their performance centrally and individually per location.

The Merit eChannels App, Customer Portal and Partner Portal are provided as separately licensed add-on modules to Merit Loyalty Suite^®.