Axiom Loyalty Platform®​

Intelligence: Harness the power of your data

Sophisticated segmentation and analytics for the end user

Axiom Loyalty Intelligence

Axiom Loyalty Intelligence allows organizations to integrate intelligence into their loyalty management practices through sophisticated customer segmentation, and a wealth of strategy-level measurements.

Axiom Loyalty Intelligence helps organizations create sophisticated customer segmentation, differentiation, and targeting strategies that are supported by critical measurements of loyalty economics.

 

With Axiom Loyalty Intelligence, organizations can gain a deeper understanding of customer behavior, preferences, and spending patterns, enabling them to design targeted loyalty programs that resonate with their customers and drive business growth. Capitalizing on its tight integration with the operational database, Axiom Loyalty Intelligence is changing the game when it comes to loyalty marketing, providing marketing teams with the tools they need to stay competitive in today’s fast-paced business environment.

Automation of Marketing Activities

Automate and facilitate the following through Axiom Loyalty Intelligence:

  • Identification and differentiation of customers by their demographic characteristics, purchasing behavior and shopping preferences
  • Creation of customer behavior segments
  • Definition of actions to be performed on customer segments (e.g., customer communication actions, mass bonus awards, etc.)
  • Recording of customer behavior history
  • Identification of shifts in customer behavior and transitions between segments
  • Measuring loyalty economics, including promotion effectiveness, retention, attrition and acquisition rates, relative segment contribution and other standard or customized measurements.

Segmentation

Use several types of customer segmentation criteria, from simple demographics to complex behavioral profiles. We support over 100 segmentation parameters, out of the following categories:

  • Item and department preference
  • Merchant, store and location preference
  • Card types, transaction types and preferred channels
  • Visit frequency and level of spending
  • Customer and relationship demographics
  • Multi-dimensional segmentation (combinations of the above).

Actionable Insights

We define the real meaning of the term “actionable insights”. The ability to automate marketing actions based on findings is a major architectural feature of Axiom Loyalty Intelligence. The Platform’s integration features guarantee that the results of your analysis (such as special customer segments, key measurements and any metrics of the company’s performance) can trigger marketing initiatives and campaigns in a seamlessly integrated fashion, without the need for technical involvement.

The Intelligence AI Assistant

Our Intelligence AI Assistant combines the power of AI with Axiom’s efficient data models to provide interactive data analysis and sophisticated segmentation, such as:

  • Segmentation and clustering – identifying candidate segmentation profiles
  • Campaign ranking – ranking customer preferences in relation to active campaigns, for customized ranking and presentation
  • Customer churn patterns – identifying customer churn trends and customers likely to churn
  • Customer tier-to-tier transition patterns – identifying tier upgrade and downgrade trends
  • App and website activity profiles – based on app and website UBT (user behavior tracking events)
  • Candidate next best action – identifying next best actions and customers likely to respond.

Ready to Transform Your Loyalty Strategy?